A perspective that will help you understand better the concept of Artificial Intelligence, or as it's commercially known "AI," is toshift your understanding of it to applied intelligence. Throughout each generation, technology has evolved, and new tools have been created and/or designed that have allowed us to perform our daily tasks more easily: the internal combustion engine, radio, telephone, television, internet, computers, among others. All these new technologies have increased people's capabilities. Before, to send a message from one country to another, you had to usehandwritten letters, which were deposited at a post office. Delivery time depended on conditions and resources, and it could take anywhere from days to weeks to receive a message. With the advent of telecommunications, this time gap was considerably reduced. The same happens with "AI," which we will refer from now on as Applied Intelligence; it represents an increase in the operational capacity of individuals, companies, institutions, and so on.
What is operational capacity?
As we've already learned, AI isn't meant to replace people, but to make their work more efficient. And one of the most important points when considering implementing Agentforce is the approach and the process. Before thinking about agents, we have to think about the business problem;
These are some examples of real processes where areas of opportunity may exist;
The most common mistake is wanting to implement Agentforce or any “AI” tool. The correct approach is: I want to improve my customer response time by 25% using Agentforce. This is the right approach for implementing growth in business operational capacity.
Area of opportunity:
My customer response time is 6 hours. That's a long time compared to the market standard.
Root cause analysis:
- Repetitive processes
- Peak demand hours
- Lack of standardized processes
- Lack of training for the personnel who carry out the work
- Lack of an information system
Goal:
- Reduce response time by 60%, from 6 hours to an average of 2.4 hours
How we will do it:
- Implementing Agentforce
Allows the device to:
1. Focus on important tasks
2. Reduce errors
3. Work in a more organized way
4. Make better decisions
This new vision of increasing operational capacity through Agentforce allows companies to set objectives, define the implementation project, and monitor KPIs to ensure the desired goal: increasing the company's operational capacity.
At Radical One, we understand our clients’ goals: improve their results through tools that generate impact in the short, medium, and long term. At Radical One , we're not interested in implementing "Artificial Intelligence"; we're interested in empowering our clients, partnering with them in their growth,supporting them in their improvement processes, and creating a clear transformation through working with Radical One . We don't sell promises; we sell measurable results.
